i had exact same thing happen and i called them and they helped me out big time and replaced them. I was cussing and screaming but in the long run they took care of them and made me a customer for life. yeah...shit happens but they are a company that took care of me and have earned my respect. from the pics i have seen posted it looks as if there was some heat fairly close to the bag. and here's another hint if you are jacking up the truck make sure the wheel is supported of it will try and tear the bag apart. .... especially if u have any pressure going to it. i have slambags and airlift...just my 3 cents... they did take care of me though......even though i didn't get any stickers.....