Jensen Navigation Problems!

Ok, so here goes. I have a jensen nav 102 gps system, that is unable to load the database. I called audiovox about the issue yesterday and they told me to delete the info on the card and re-load the programs from the backup dvd to the memory card. Tried it multiple times with no success. Anyone have any clue on how to fix this issue? Any help would be greatly appreciated. Thanks for your time.

try the12volt.comchances are very low trying to find someonce here with the same issue.

Thanks alot man. I'll give it a try