Posted: Thursday, September 11, 2008 5:12 PM  

Posted: Thursday, September 11, 2008 5:25 PM  

Lower you shipping cost Joe.

Posted: Thursday, September 11, 2008 5:34 PM  

When you send someone the wrong part...don't charge them return shipping or restocking fee.

______________________________

Posted: Thursday, September 11, 2008 5:38 PM  

Stop slamming other companies in your advertisements. Stop copying and pasting other companies images from their websites to use as your own images in your advertisements.

www.kausinkomotion.com

Posted: Thursday, September 11, 2008 5:38 PM  

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Originally posted by 72bumpside
When you send someone the wrong part...don't charge them return shipping or restocking fee.

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Did this happen to you? if so can you provide details?

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Kris Bloom
SSM Founder/Webmaster

Posted: Thursday, September 11, 2008 5:38 PM  

Edited: 9/11/2008 5:39:09 PM by CLNSHVNnDRAGGN
How about changing the policy that if something has been installed it can't be exchanged. I understand you can't resell an item that's been installed because it's been used but if the part doesn't fit and can't be fully installed it really isn't used and isn't something that should be re-sold anyway. Perfect example. A few years ago I purchased a set of strut-bags for my 2001 Sentra. I got them and they weren't even close to fitting. After calling out there first and explaining the situation they told me to bring them back with one of my factory struts so they could see what the problem was. After making the drive out there they told me there was nothing they could do because they had been installed. The problem is they never were installed. I attempted to install them but because they didn't even come close to fitting they were never installed. $500 down the drain. ETA: I still have my receipts somewhere from this.

Malo periculosam libertatem quam quietum servitium
"I prefer liberty with danger to peace with slavery"

Posted: Thursday, September 11, 2008 5:42 PM  

Kris has allowed me to login I am here to listen to you, assist you where I can, and answer any questions you may have on your Air Suspension System. To Charlie cruisinlowS10: Regardless of my reasons or how it all started, I will do as you request. The January issue of Truckin and the other Truck books has already gone to press. In the February Issue your request will be done. Thank you for the opportunity to respond positively to your comments. Joe Morrow

Joe Morrow

Posted: Thursday, September 11, 2008 5:44 PM  

PatFukenBurke Pat, I will review my shipping costs within 24hrs. Where I find errors or prices that are simply too high, I will change them. You may view the changes within 24hrs. Thank you for your input, Joe Morrow

Joe Morrow

Posted: Thursday, September 11, 2008 5:52 PM  

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Originally posted by SSM-WebMaster


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Originally posted by 72bumpside
When you send someone the wrong part...don't charge them return shipping or restocking fee.

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Did this happen to you? if so can you provide details?

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72bumpside If we sent the wrong part, we do not charge to resend. Please give me the details and I will have it looked into and I promise you a response. Email the details to joe@chassistech.com

Joe Morrow

Posted: Thursday, September 11, 2008 5:56 PM  

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Originally posted by CLNSHVNnDRAGGN
Edited: 9/11/2008 5:39:09 PM by CLNSHVNnDRAGGN
How about changing the policy that if something has been installed it can't be exchanged. I understand you can't resell an item that's been installed because it's been used but if the part doesn't fit and can't be fully installed it really isn't used and isn't something that should be re-sold anyway. Perfect example. A few years ago I purchased a set of strut-bags for my 2001 Sentra. I got them and they weren't even close to fitting. After calling out there first and explaining the situation they told me to bring them back with one of my factory struts so they could see what the problem was. After making the drive out there they told me there was nothing they could do because they had been installed. The problem is they never were installed. I attempted to install them but because they didn't even come close to fitting they were never installed. $500 down the drain. ETA: I still have my receipts somewhere from this.

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OK, that is what I am here for. I assume you still have the struts. Send them to me using RA#JM9-01 on the outside of the box and I will handle. Best to send me a sample so I can view the original problem. I will take care of you, just allow me to Help and resolve this only with me. Thank you, Joe Morrow

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Joe Morrow

Posted: Thursday, September 11, 2008 6:02 PM  

KRIS AND JOE.. GOOD IDEA JOE, YOU HAVE SOME KICK ASS DEALS, AND NO ONE WANTED TO BUY FROM YOU FOR A WHILE BECAUSE OF THE DRAMA THAT HAPPENED ON HERE AND OTHER FORUMS. AND US MINI TRUCKERS STICK TOGETHER. BUT HEY IF YOU WANNA TAKE THE TIME TO TAKE CARE OF YOUR CUSTOMERS WHEN THEY HAVE A PROBLEM THEN I DONT MIND BUYING FROM YOU. AND I KNOW YOU CANT GIVE A REFUND OR EXCHANGE EVERYTHING, BUT.. IF YOUR EMPLOYEES HAVE MADE A MISTAKE AND SENT OUT THE WRONG PART, OR A PRODUCT IS DAMAGED IT SHOULD BE TAKEN CARE OF WITHOUT US HAVING TO PAY FOR SHIPPING. AND I LIKE THE WAY YOU ARE ON HERE TRYING TO GET SOME IDEAS AND YOU ARE WILLING TO WORK WITH US. AND IN MY BOOK IT MAKES ME WILLING TO WORK WITH YOU. WE DONT ALL EXPECT AND OVER NIGHT CHANGE, BUT YOU WILL GET ALOT OF IDEAS FROM THE GUYS ON HERE.. AND LETS GET THIS MINITRUCKING COMUNITY BACK TOGETHER.. KRIS. YOU ARE DOING GREAT THINGS WITH THE SIGHT, AND WE DO NEED TO "STOP THE HATE" AND ALL GROW UP A LIL. I KNOW I HAVE SAID THINGS ON HERE THAT DIDNT NEED TO BE SAID. AND I WANT TO THANK BOTH OF YU GUYS FOR STARTING TO TURN THIS AROUND AND MAKE THINGS RIGHT

Posted: Thursday, September 11, 2008 6:03 PM  

I have have not personally had any problems with AIM, I just wanted to say that I think it is awesome that Joe and Chris worked things out and whats even better than that is this thread.....I commend you Joe Morrow for trying to fix things in a mature manner, I trully hope your able to fix some of the "problems" youv'e had in the past and regain your customer's confidence and satisfaction once again

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Originally posted by baggedMITSU
P.S. yes we did paint this outside, in a dirt lot, cause were gangster lol

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Posted: Thursday, September 11, 2008 6:03 PM  

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Originally posted by joemorrow


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Originally posted by CLNSHVNnDRAGGN
Edited: 9/11/2008 5:39:09 PM by CLNSHVNnDRAGGN
How about changing the policy that if something has been installed it can't be exchanged. I understand you can't resell an item that's been installed because it's been used but if the part doesn't fit and can't be fully installed it really isn't used and isn't something that should be re-sold anyway. Perfect example. A few years ago I purchased a set of strut-bags for my 2001 Sentra. I got them and they weren't even close to fitting. After calling out there first and explaining the situation they told me to bring them back with one of my factory struts so they could see what the problem was. After making the drive out there they told me there was nothing they could do because they had been installed. The problem is they never were installed. I attempted to install them but because they didn't even come close to fitting they were never installed. $500 down the drain. ETA: I still have my receipts somewhere from this.

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OK, that is what I am here for. I assume you still have the struts. Send them to me using RA#JM9-01 on the outside of the box and I will handle. Best to send me a sample so I can view the original problem. I will take care of you, just allow me to Help and resolve this only with me. Thank you, Joe Morrow

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Actually I threw them out a while ago as they were just taking up space. I've since moved on learning from my loss but I brought it back up as an example of something that needs to be changed with your company.

Malo periculosam libertatem quam quietum servitium
"I prefer liberty with danger to peace with slavery"

Posted: Thursday, September 11, 2008 6:09 PM  

wayne (waynehammer) Wayne, Your comments are really refreshing. All I ask is an open mind. My goals are the same as yours, and that is TOO GET THE MINI=TRUCKIN community together. Any issue, any problem and you all have my email. It is the only job I have to do, to take care of any issues. Thank you for your constructive posting, Joe Morrow

Joe Morrow

Posted: Thursday, September 11, 2008 6:12 PM  

Brian Walker (lost cause) Brian, With people like you allowing me to resolve issues of any nature, this forum will develop worthwhile reading for the entire community. Let me know personally if you ever need assistance.

Joe Morrow

Posted: Thursday, September 11, 2008 6:14 PM  

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Originally posted by CLNSHVNnDRAGGN


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Originally posted by joemorrow


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Originally posted by CLNSHVNnDRAGGN
Edited: 9/11/2008 5:39:09 PM by CLNSHVNnDRAGGN
How about changing the policy that if something has been installed it can't be exchanged. I understand you can't resell an item that's been installed because it's been used but if the part doesn't fit and can't be fully installed it really isn't used and isn't something that should be re-sold anyway. Perfect example. A few years ago I purchased a set of strut-bags for my 2001 Sentra. I got them and they weren't even close to fitting. After calling out there first and explaining the situation they told me to bring them back with one of my factory struts so they could see what the problem was. After making the drive out there they told me there was nothing they could do because they had been installed. The problem is they never were installed. I attempted to install them but because they didn't even come close to fitting they were never installed. $500 down the drain. ETA: I still have my receipts somewhere from this.

---

OK, that is what I am here for. I assume you still have the struts. Send them to me using RA#JM9-01 on the outside of the box and I will handle. Best to send me a sample so I can view the original problem. I will take care of you, just allow me to Help and resolve this only with me. Thank you, Joe Morrow

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Actually I threw them out a while ago as they were just taking up space. I've since moved on learning from my loss but I brought it back up as an example of something that needs to be changed with your company.

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When you need something, let me know and I will make it right regardless. Thank you, Joe Morrow

Joe Morrow